South Point Dodge Chrysler Jeep Ram

We were blindsided with unprofessionalism and left in disbelief!! Take my warning and stay far away from this dealership! After working 6 days in coming to an agreement, shaking hands, and immediately filling out credit applications the GSM, Nico Cerza, decided to accept a check from a customer that had just arrived to the store. When you’re two weeks away from having your first child and in the process of making the second largest purchase of your lifetime to haul your new family, you hope you’re in good hands. Nico is far from that, and chose an unethical, selfish, and shameless approach in accepting this second customer’s check prior to our right of refusal. We had a deal made that was violently swept out from under our feet without so much of a bat of an eye, and with clear disregard for their snuffing of us and our agreement. As I write this, I’m still in the state of disbelief and in shock. How could this happen? How could this be allowed? Will there be any accountability for their (Nico’s) unethical actions? Our salesperson couldn’t believe it was happening, either! He was a collateral victim in this, too, and deserves a better place of employment. Consequently, I am left with a 38 week pregnant wife and with little to no hopes of finding a like-equipped Grand Cherokee L that is comparable to the one we had dedicated to with our engagement. This brings a great deal of stress to both my wife and I. We are extremely upset over the outcome that the leadership of South Point Dodge Chrysler Jeep RAM has not just allowed, but shamelessly defended. Trust me when I say you should find a more deserving, ethical, and honest dealership to spend your hard-earned money with!