Audi North Austin

I found the people at Audi to be perfectly friendly. However, two service guys have complained to me about how back-logged they are and how there's such a long wait and not enough service people. It is very noticeable. The first time I brought my car in for a scheduled service, I was told I could leave it, but that it would be at least three days before they even looked at it. I took it back and went to my independent car shop. Why schedule clients to drop their car off if it's going to sit in the lot for three days? This time I came in for a couple specific problems, one of which involved ordering a new speaker. I pre-paid on a Saturday and was told to bring my car back Tuesday to have the speaker put in and that it would only take one hour. I called Monday to confirm and never heard back! On Wednesday, I called back to see what happened and was told I'd get a call back. I got a text back to bring it in the next day (Thursday) and I could wait while it was being done. I called Thursday morning to confirm that it was a good time (because I don't have extra time to wait around on account of getting to work), and was told they can't actually see me today! I was unable to get anything scheduled for the next 7 days due to timing issues. The biggest timing issue is that they say it takes one hour because that's an estimate for how long it takes the service guys once they've started working on your car. But even if you schedule a 1-hour procedure for 10am, there's no promising that it will be done even by 1pm. Because of the inability to make a promise as to the actual length of this appointment, one guy offered me an appointment with a loaner car so I could still get to work. The appointment was FOUR WEEKS after my original appointment! No thank you. So now I've prepaid a couple hundred dollars for a speaker and Audi has failed to uphold their word on installation twice and I still have no appointment for getting it installed. Find a good independent shop and avoid Audi unless you have something specific that can only be done at the dealership.