Cransh Auto Sales

Rather than share my opinion about Cransh, I will describe my experience with them and let the reader decide whether or not they want to patronize this business. The events below are depicted exactly as they occurred, with as little bias as possible, in an effort to present factual information. As a car buyer, I was attracted to Cransh based on the tremendous inspection and mechanic service they advertise as part of most vehicles on their lot. I browsed their website for a couple of weeks and noticed virtually every car had valuable service performed as part of getting the vehicle ready for sale. In fact, they often included pictures of the empty boxes of the parts that were installed on a particular vehicle. Based on this, Cransh was able to differentiate themselves from their competition; thus, I decided to visit their dealership in person. As part of my visit, I met a salesman, Miguel, who was very courteous and helpful. I looked at a few vehicles and sure enough the empty boxes of the parts they had installed were in the trunks, just like the pictures. He reinforced multiple times the valuable mechanic service that Cransh provides. I was not able to locate a vehicle that day; however, the salesman (Miguel) shared his contact information with me and told me to stay in contact and keep looking at Cransh’s website. Over the course of a few weeks, I stayed in contact with Miguel, and based on our conversations to determine the type of vehicle I was looking for, he was able to locate a vehicle at auction that met my specifications. Cransh acquired the vehicle and allowed me to come to the dealership to purchase the vehicle without them even offering it for sale on their website or to other customers. As part of my visit to view the vehicle and make my purchase decision, the salesman I had been working with, Miguel, informed me that Cransh had performed valuable mechanic service to prepare the vehicle for sale, which would be “very expensive” if performed elsewhere. Also, the inside of the vehicle had more than 20 empty parts boxes as proof that the valuable service had been performed. The salesman, Miguel, emphasized those empty boxes as a testament to the value added to the vehicle by Cransh. Based on this, and Cransh’s reputation for tremendous mechanic service, I was able to reconcile paying a price higher than my personal expectation. Prior to moving forward with the purchase, the salesman (Miguel) graciously allowed me to view underneath the vehicle using a hydraulic lift and also speak to the mechanic that performed the service. I asked the mechanic to show me some of the new parts that were installed, and I even called specific attention to ones based on the empty parts boxes that I noted, in an effort to learn more about the vehicle I was about to purchase. As part of this process, the mechanic was very honest and called attention to several parts that were not actually replaced/installed despite having an empty box for each part in the car. I inquired about all of the empty parts boxes in the back of the vehicle and was told that those were for another vehicle and not the one I was about to purchase. At this point, the general manager was summoned, and he was very courteous and truly sought to understand my disappointment after feeling misled. He assured me that the situation was an honest mistake by the employees that are responsible for putting the parts boxes in the car; however, he could not offer an explanation for why the salesman, Miguel, oversold the amount of service that was actually done. Based on this, I informed him that I could no longer pay the price that was being asked because their asking price contemplated valuable service beyond what was actually performed. I confirmed with the general manager that Cransh only performed a brake job, repainted the front bumper, changed the spark plugs, the air filter, and a few other minor parts, which represented a fraction (less than 50%) of the value of what I was told had been performed in the way of mechanic service (i.e. new water pump, new engine mount, new serpentine belt, gasket replacement – all of which had an empty part box in the car). The general manager then consulted with the owner based on my request for a revised price. The general manager returned and offered to take $200 (approximately 2% of the sale price) off the price of the vehicle. I declined this offer and was in the process of communicating my desired offer with the general manager when the salesman, Miguel, interrupted the conversation and stated that I was “making a scene” inferring that I had no basis to be disappointed in my experience at Cransh. The salesman, Miguel, also reinforced that the vehicle would easily be sold to another buyer at the original asking price. Once I heard that, I shook the general manager’s hand to express my appreciation to him for attempting to resolve the situation and then walked out.