Oak Ridge Nissan

On found a used highlander for sale and inquired about it. Talked to Josh Jackson told him out situation and how much the payoff was on our current car. He took all the information down said he would do all the "leg work" and call me back. A week goes by I hear nothing. I finally get an advertisement email from him with another person's name and email and I emailed him back and told him I wasn't ready to move forward with any deal as I don't know what they were going to offer me for my ca....indicating that i needed to know what they were going to offer me on my car. Another week passes...I hear nothing. I finally call Josh back and he said that the email he got indicated I wasn't interested in what???? The email had no information about your trade in.... he never called me back like he said he would to let me know what kind of deal we could make....horrible job. If that is what oak Ridge nissan is about I want nothing to do with them....sad as I have purchased 6 nissan in the past 3 yeats. Their lost. Don't go to this place.