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Grayson Subaru


8729 Kingston Pike, Knoxville, TN 37923 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Do NOT go to Grayson for a used vehicle
Written by SWest6929 on 05/05/2016
My wife and I have gone to this "dealer" twice to look a car for our 16 year old daughter. Both times the cars we look at were low quality vehicles. Somehow we needed up talking with the same sales person (C L Murray). On the first trip, I mentioned that the car we drove seemed to have a vibration with the engine. Mr. Murray's response was simply they do not check the used cars for driveability only safety. We went again last night to look at a 2007 Sentra. I was dealing with other people up to the point of arriving at the dealer's lot. The sales manager told me to speak with C L Murray when I arrived. When we saw who he was, we both looked at each knowing this was not going to be good. We went out to look at the car. My wife looked inside and saw that the car was very dirty, which didn't show up in the pictures online. Mr. Murray response was these used cars need a little TLC. When I looked in the trunk, there was a wire hanging down. I went to open the hood, but the hood release would not work, so we could not get a look at the engine. When I started up the car, the dash lit up with warning lights including the check engine like. At that point, we just went back inside and said we weren't interested. Mr. Murray preceded to tell us that we should not expect anything better for the price we were looking to spend. My wife told him we expected him to be a salesman and he respond that he expected us to be a customer. We were customers, but we are not interested in a car that is a piece of junk. Grayson should be embarrassed to have that car on their lot. Let only have the price listed for $5990. That's a joke. That car is not even worth $3000 in the condition it is in. If you are looking for a used car, you definitely DO NOT want to go to Grayson and you definitely DO NOT want to work C L Murray. He is [non-permissible content removed]!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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grayson_subaru on 05/06/2016
Dealer Response
Scott, as we mentioned in our response to your review on Facebook and Yelp, we are in the process of working with your wife and have her contact info. We have passed her contact info on to our GM who will be back into the office this morning. We hope to get a resolution for you both. Both our GM and Pre-owned Manager will be alerted for any corrective action. Thanks for your patience and for feedback from both of you.
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