Grayson Subaru

My wife purchased a new Subaru and I was unable to be present throughout the process. Sydney M. did an excellent job in helping her determine which Forester model to purchase and was very knowledgeable, energetic and enthusiastic as well as reassuring to my wife. Sydney even demonstrated the Eyesight safety features with a cardboard box in the parking lot- exciting! The deal had pretty much been made before I could arrive and to be honest I had not done due diligence in estimating the trade in value of our car. Consequently, and in hindsight we were basically ripped off by $1000 or more on our trade in value though the price for the new car itself seemed fair. The whole process was very time consuming mainly because it was a busy Saturday and they were short one finance person, and the finance person we dealt with continually reminded us of this fact and of how overburdened he was. He still managed to find time to deliver his sales spiel and we suckered into purchasing an extended warranty- not something I typically do. At the end of the day it is still a car dealership after all. Had some contact with Seth H. via email as he does internet sales and he was helpful and attentive for the most part. All in all I've had worse car buying experiences... And I've had much better. We are pleased with the car!