Farris Motor

I will never do business with this dealership again... I bought a car there last year and got a letter from the bank saying that I needed to contact my dealer for a refund for my GAP insurance. I have, for months, called to get more information about this and honestly it seems as if they just want to keep the funds. I have called, left messages, and spoke to several people about this and cannot get a solution. The guy I spoke to, Randall, was short with me and getting annoyed with my questions but he should understand that I'm simply trying to get an answer. I don't understand what "she has pulled my file" means...I called for the owner "Jason" and got a call back for the same guy who was rude so I'm assuming the "dealer foooooor the people" doesn't care about the people.