Columbia Chrysler Dodge Jeep Ram Fiat

I wanted to share my experience with my recent purchase of a 2019 Ram 1500 (this includes both positive and negative points). The sales experience was overall a good one. I shopped for my truck online and Denise Daly was my point of contact initially. She did very good in providing me with the information I requested (a slight disagreement in the total amount of rebates initially, but that got clarified). We agreed on a price, and the next day I was over to test drive the truck, and was paired with Aaron Howard. He is a good sales person, and work with the best he can. I liked the truck, and decided to proceed with the deal. Management had originally added extra onto the deal for some unknown reason. I rejected that offer, but in the end, I got the truck for the price I originally negotiated with Denise. Unfortunatley, I discovered an issue with the transfer of tags was overcharged. A tag transfer costs $14.50 in Maury county, and a temp tag of $5.50. These costs have been verified with the Maury County Clerk, and the Tn Department of Revenue. However, the dealership charges $42.75. Clearly, this is an overcharge. When I brought this to their attention, they said I had been overcharged by $11.00, and would send me a check. I got the check. Still, there was an $11.75 balance that could not be explained. The title clerk and the finance manger (John Morris), stated that the temp tag was $17.00, and that I was due no other refund. When I asked to speak to the sales manager (Eddie Collier III), he gave me a totally different story, stating that a temp tag was $7.25, and he would refund me $1.75. Mr. Collier stated that the "state requires" him to collec $7.25 for a temp tag. Not true because it was verified by the Maury county Clerk. Another thing, they don't even issue this temp tag that they are charging for. they simply put your old current tag on your new vehicle, with your sales order and send you own your way. So, they are charging for a temp tag you aren't even getting. I spoke with Eddie Collier III in email a number of times, and John Morris (phone), about this with varying accounts and stories. Mr. Collier stated very arrogant and condescending that he would give me back $1.75... "when do you want to come get your $1.75 refund, sir". If you could read tone in an email this was really being smart. I called the dealership several times to ask that Eddie Collier III call me and discuss this on the phone instead of having the conversation in email. Never did get a return call (or from anyone else). This dealership's management ultimately ruined what could have been a perfect buying experience. Clearly, a lifetime of loyalty, referrals, and a lifetime of service work doesn't mean anything to them. All over a $11.75 charge that they overcharged in the first place. They just had someone bring it to their attention, then they went on the defensive, so they could admit no wrong doing. Again, this management team is one of the most arrogant, stubborn, and condescending group of folks I have ever met at any dealership in the Middle TN area. Check your sales order to make sure you aren't overcharged transfer tag fees, and request an itemization (It costs $20 in Maury county to transfer a current tag - $14.50 for the transfer, and $5.50). If you are charged more, immediately request the difference back..