Lugoff Ford

This has been one of the worst car buying experiences I have ever gone through. Lugoff Ford sold the vehicle to another customer after I put a non-refundable payment on it, during the time in which they were supposed to be holding it. Now they want to keep my money because I didn’t want to buy a vehicle from them. I put $1,000 down as a non refundable payment on a Shelby GT 350 for the vehicle to be held for two weeks. I only agreed because a sales representative told me that the non refundable deposit could be transferred to another vehicle or paid back to me but it takes a while as it depends if they have cash on hand. One business day later I called them back because I was concerned what would happen if I could not get the funds to finish the sale and asked what the process is if I needed to get a refund. The sales manager told me that someone would call me back to go over options. After a week of no one calling me back I drove down to speak with someone and the Shelby was sold to another person. They offered to move my money to a different mustang. I saw that another dealership had the identical make and model over $1200 cheaper. I showed them and they refused to take any off the sale cost of the vehicle. They only offered to remove the up-charges that I didn’t have any interest in buying anyways. I ended up going with the dealership that was willing to work with me. I then went back and asked for my refund. They had me wait around for 4o minutes before the sales manager told me that I could not get the money back. I informed them what the sales representative told me about it being possible and both the sales manager and GSM accused me of lying. They said that their staff would have never told me that and they tried to disprove my statement. I asked for a copy of the signed non-refundable agreement, because I knew the car was sold when they were supposed to be holding it. They have failed to provide it to me when they said they would. The GSM was supposed to speak to the GM and follow back up with me today regarding the refund. I am disgusted that Lugoff Ford would accuse me of lying and yet their leadership has repeatedly failed to keep their verbal agreements regarding follow ups. It makes sense their sales staff are dishonest when their leadership themselves don’t keep their word.