Vaden of Beaufort
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Dealership Service Review
service Rating
Recommend Vaden of Beaufort Service to no one
Written by 03/18/2019
on recently discovered after purchasing only a rim from Vaden of Beaufort Service department that the incorrect tire was replaced. A used tire was replaced on the rim with metal showing throughout the tire. I contacted the service department manager in regards to my issue and was informed "you did not purchase a tire from us." I informed the manager that that was correct and that an incorrect tire was replaced on my car. I sent pictures of the tire on my car versus the other tires with substantially different tread. I was informed that I must show proof of having purchased new tires and that this would be further looked into. I contacted him a week later and was informed the IT department would be looking through the security tapes. I never received a response after that. I went to this company because I was informed they were well respected in the Beaufort community and am disappointed the lack of care and complete disregard to a small error that the service department did. I do not recommend Vaden of Beaufort Service Department. I've been to fast food restaurants that have more accuracy and respect for customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No