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Land Rover West Ashley


1511 Savannah Hwy, Charleston, SC 29407 (map)
Today 9:00 AM - 7:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
I have expensive issues that Baker refuses to fix when they are at fault
Written by AmyBennett on 04/09/2019
Horrible customer service and repair mistakes cause by Baker Range rover techs. I would never buy a car from this location because of this. I brought my range rover in with only 74k miles on it. Everything was working perfect and they did an airbag recall and I asked for a gas cap replacement. when I left there was a ding on the back right of my car. The entire service department was empty at 2pm in the afternoon so I had to notify by text that the engine light was on and the back camera not working as well as my dashboard showed a light out on the left side, then went blank so only a "D" for drive was showing. I called and left two messages for the service manager JAMES HOXIE with no return call whatsoever and sent many pics of these items (while in the parking lot that very day) to my service contact Chad Pollack. He never responded but said he would get back to me. Five days went by and no response. He ignored my text. Horrible customer service person. when I finally pinned the service manager James down, only because he answered the phone, he lied and said that he never received messages from me and that Chad had called me and sent text and i have the records to show and he did not. He then denied any responsibility. He said he would look at it but it would be my responsibility to fix. Please dont make the same mistake. GO ELSEWHERE TO BUY A CAR. They boast the best service in town. LIES!!!!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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