Land Rover West Ashley
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Bait and Switch
Written by 11/07/2009
onI recently looked at an M35, which my wife really liked. The salesman gave me a quote over the phone which was attractive. I specifically asked if this was a 2010 without Nav and was told yes. I made an appointment with the salesman, intending to arrive and purchase the car. When I arrived, I was ignored for a while and eventually another salesman was kind enough to help. He said my salesman was busy (so much for an appointment) and he would fill in. The car, however was a 2009 not a 2010 as represented. After expressing my concerns, the sales manager eventually came out of his office and explained that getting the 2010 I was promised from another dealer would cost too much in transportation, though they had another 2010 in stock for about $6000 more. When I said I had no interest, he told me that we would not be doing business and walked away. My salesman then appeared. I suggested that I did not appreciate bait and switch and left.
I'm guessing that the sales staff didn't think I was a serious buyer. They were wrong, as I've owned two Infiniti's (both Q45's) and fully intended to buy the quoted car for cash.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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carman61 on 12/06/2010
Salesman was very unprofessional and very inexperienced. He thought he was doing me a favor just talking to me. I bought my infinity at another dealer for $4000 less with 8000 less miles on it and same options.
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