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Ken Pollock Nissan


229 Mundy St, Wilkes Barre, PA 18702 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Never ever Nissan Pollock
Written by Aggie828 on 05/21/2018
Bought Nissan Versa with extra warranties and GAP insurance in 2016. Salesmen promissed everything is through Nissan Corporation...February 2018 got in accident, car got totaled. Well then we found out that everything is through another companies and we have to deal with all separetly...ok... so we contacted the Financing Department for the loan, the GAP insurance for the GAP coverage and Nissan Pollock for the reminding warranties refund. We got the payoff from the insurance and the GAP already in April, now today is exatly 3 months since the accident happend and Pollock still doesn't feel like send the refund check to Nissan Financing. First they said, they sent it on April 3rd, then when I complaint at the corporation, they told them they will send it same day (May 10th), today is the 21st....still nothing...I filed complain at the BBB maybe that will help....one thing is sure, never ever Nissan Vehicle, never ever by Nissan Pollock and I will keep everyone I know away!!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Millo23 on 04/18/2019
Dealer Response
We're sorry to hear that your experience with us was not what you expected. Please do not hesitate to give us a call if you are still experiencing issues so we can help make things right.
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