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Performance Toyota

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Performance Toyota
4681 Penn Ave, Sinking Spring, PA 19608 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Buying Experience
Written by jimduffy on 07/25/2016
I have purchased many automobiles of my 60 years . I must say this was the worst buying experience I ever had !!! We agreed on a price Yes the manager Agreed... a few weeks later the truck came in. The salesperson was half way through explaining the truck, the manager came out and said we have a problem we cant sell you the truck at the price I quoted. we are under water on the truck. That was BS...I was quoted the same price from another dealer. I said you just matched another dealers price and you just telling me now 3 weeks later after you ordered it. After a hour or so ,the manager said I have to call the owner of Performance to let him make the call...... they did sell me at price quoted but all the BS........ He was just trying to get more money from me....I would never buy another car / Truck from Performance Toyota. THEY CANT BE TRUSTED
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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responseteam on 07/28/2016
Dealer Response
Unfortunately most of what Mr. Duffy said was true. However, some things need to be clarified. First, never once did we ask Mr. Duffy for any extra money whatsoever. In an effort to explain why there was a delay in processing the paperwork, we always follow the simple rule that "Honesty is the best policy". So we explained that due to some changes in the way the truck was built, it put the dealership in the red, at a loss, and I was trying to contact the president of our company to make sure that it was okay to deliver the truck (even though Mr. Duffy feels this is BS, it was not). As expected, the president instructed me to honor the deal. Mr. Duffy told me he was happy and shook my hand and left in his new truck. I truly regret ruining his happy moment while picking up his new truck. I apologize Mr. Duffy.
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