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Faulkner BMW


1530 Manheim Pike, Lancaster, PA 17601 (map)
Today 09:00 AM - 05:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
What a waste of valuable time
Written by shemar1 on 11/24/2012
My wife and I wasted all but 3 hours test driving the X3 and X5 vehicles. First when we spoke about the financing they danced around the rates, then when we spoke with them about demo cars that had been discounted they provided us with every excuse they could use to dissuade me from selecting the demo model over a new fresh X5 with no miles. We used the excuses of, that's not the color that you said you wanted, next was that it had too many miles driven on it in a few short months, then it was "it might have been titled already so the financing might change", then and the final straw was.....we can't allow the same trade in value for your car if you choose the demo model. Clearly, Mr. Salesman was trying to keep us from buying the demo car that would have been priced $5,000.00 less then the "non" demo unit. My wife and I walked out. I will never return to this dealer or any of the other Faulkner showrooms. These people are just plain rude and very demeaning. Oh well, I will spend my money at Sun Motor Cars at their BMW dealer.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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