Jones Honda
Back to Sales Reviews
Dealership Sales Review
sales Rating
Poor Customer Service and Dishonest Pricing
Written by 06/05/2016
onI strongly encourage potential buyers to look at other options before purchasing with Jones. When I went last week, it was one of the worst experiences I have had with car shopping!
I had planned on purchasing through Jones. My husband and I test drove several cars, that went okay. However, when we were ready to work out the pricing, we were given numbers that were several thousand dollars higher than what we had researched as the fair market range for an Accord LX (base trim level) and EX (mid trim level).
Furthermore, we showed them the Honda website with a special of $240 a month for the LX lease. They were trying to charge us about $100 more per month for the LX and they attributed it to "taxes" (that was a lie, the taxes were around $20). There was a lot of back and forth (so much time wasted) just to get to the advertised price.
Furthermore, the sales manager told us he was not aware of this special. My husband and I were in disbelief, how could the sales manager not be aware of nationwide advertised specials (tv and internet)? It made no sense and it was very poor customer service. My husband and I agreed that Jones would not be getting our business.
I requested online quotes from Ciocca, Ebersole, and Piazza. All gave me quotes for thousands less on the EX than what I got from Jones. I ended up going with Ebersole because they were straightforward and customer-oriented. I got a lease for an EX that was less than what Jones tried to charge me for an LX (nationwide special). I want honest, straight-forward, hassle-free car buying, so I will be sure to avoid Jones in the future!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable