Mercedes-Benz of Fort Washington
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Dealership Service Review
service Rating
DO NOT TRUST THIS DEALER WITH YOUR CAR!
Written by 11/22/2021
onOn 9/29/21 my 2017 Mercedes-Benz E43 AMG was stolen from Mercedes Benz of Ft. Washington.
I dropped off my car for service and handed my key to a valet attendant. I later learned that my key was either lost of misplaced and my car was stolen from the lot. The dealership has inadequate safeguards for your key and your car. Coincidentally, the video cameras at the deanship were not working, which leads me to believe an employee was involved. The valets do not work for Mercedes-Benz, they are contracted by a company called ParkOps. The valets are young, underpaid employees that are responsible for our very expensive vehicles.
My E43 was found 3 weeks later with heavy front end damage and was totaled. I was promised a replacement car and later was told I would be given a replacement if I paid the dealership an extra $10,000. They actually tried to upsell me. As of this review, I have no car, spent hours on the phone with insurance companies and the dealership, and have had to pay 3 speeding tickets from the Philadelphia Police.
Think twice before trusting this dealership with your car.
THIS DEALERSHIP DOES NOT CARE ABOUT ITS CUSTOMERS OR THEIR CARS AS LONG AS THEY ARE MAKING MONEY!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No