Bob Ruth Ford

Price was great. Erin in internet sales was great. Got assigned to Joe Soyos in sales. Closed the deal with Randy in Finance on Oct 30. Randy was very nice. Got a flat tire on Nov 3 at 10:45 am. and found the lug wrench was defective/broken. Could not change my tire. Had to use road side assistance. Left an email for Joe at 1:23 pm. No answer to my inquiry about how to get a lug wrench. I called Joe around 3 pm and he said that he was busy with customers and didn't get the email. I advised him of situation. He said since the vehicle was used, they don't warrant that type of equipment. I advised Joe as a tip to a good quality assurance program they should check that equipment prior to selling the vehicle. Joe said they don't have time to check for the condition of the jack or spare tires on trade ins. I was in essence blown off and I am on my own getting a lug wrench. If I had checked it and found it defective, I bet they would have found me a lug wrench before the sale was done. What if I was on the side of a dark highway? No way to get myself out of there. Because they don't have the time to check the condition of the jack, lug wrench or spare tire. What else don't they check because they don't have time?