Ken Pollock Ford Lincoln
Back to Sales Reviews
Dealership Sales Review
sales Rating
Horrible Customer Service
Written by 09/02/2016
onI think that this company uses low pricing postings as click-bait. Either that, or their customer service is just horrible. I sent an email through the cars.com website and received an email from Ken Pollock's that said that the price listed on cars.com was good for 2 days. The email asked when I could come in for a credit check.
I asked if we could do the check by phone or on-line, since I live 30 minutes away. Since I had recently bought a house, which lowers your credit rating, I wanted to make sure that I qualified before I drove all the way there. The response was:
"Let me talk to my manager and see what he says. I will get back in touch with you later today. Thanks, Steven Abbatiello"
48 hours later -- no response from Ken Pollock's and the "great price deal" has expired.
Do what I did -- Go to Hazleton Auto Mall and buy from them instead. They have REAL deals and great customer service, unlike the click-bait ads and false promises of "we'll get back to you" at Ken Pollock. If it sounds too good to be true, it probably is.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No