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Ken Pollock Ford Lincoln


1120 W Front St, Berwick, PA 18603 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Customer Service
Written by reviewer32 on 09/02/2016
I think that this company uses low pricing postings as click-bait. Either that, or their customer service is just horrible. I sent an email through the cars.com website and received an email from Ken Pollock's that said that the price listed on cars.com was good for 2 days. The email asked when I could come in for a credit check. I asked if we could do the check by phone or on-line, since I live 30 minutes away. Since I had recently bought a house, which lowers your credit rating, I wanted to make sure that I qualified before I drove all the way there. The response was: "Let me talk to my manager and see what he says. I will get back in touch with you later today. Thanks, Steven Abbatiello" 48 hours later -- no response from Ken Pollock's and the "great price deal" has expired. Do what I did -- Go to Hazleton Auto Mall and buy from them instead. They have REAL deals and great customer service, unlike the click-bait ads and false promises of "we'll get back to you" at Ken Pollock. If it sounds too good to be true, it probably is.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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