Ken Pollock Ford Lincoln

In February I special ordered a Mustang for a birthday. Since it was a special order (unique option combination) the car could not be obtained by finding one somewhere else. Following many phone calls and e-mails from the sales staff to Ford, I got a call Thursday afternoon, 2 days before the birthday, that the car was in. The sales staff offered to come in Sunday morning (the actual birthday) for our delivery pick-up. I decided Saturday would be more of a surprise and the sales manager agreed to meet us then. On Saturday morning the sales staff met us and there was the new Mustang on the showroom floor with a giant bow on the roof, and they all joined in to sing the happy birthday song. I don't know how these folks could have worked harder to make this once in a lifetime experience any more perfect. By the way, the final price was exactly what I was told it would be. There were no "hidden" or "extra" fees or charges. These folks were extraordinary.