Northwest Jeep Chrysler Dodge Ram

Purchased a used Jetta, w/ ext. warr., 6 months. Tran. was gone at time of purchase. No inspection was done prior to purchase, so they fixed it with a new tran. In the mean time, I'm w/o a vehicle for the 1st 5 weeks. Just making pmts. & don't even have possession of it. After they fixed that, the other major item is the drivers door key hole was broken but still kind of worked on and off. The trunk had been broken into, so that lock was messed up. We told them of that issue too, when the tran. was replaced. They put in a new battery on the fob. So now we have the car back. The car will be driving down the road and all the sudden there is no pressure behind the pedal. You can stomp on it and get nothing. The RPMS are just not there. Then all the sudden, it just picks up and takes off. The key won't work in the door or trunk, w/o the alarm going off. You can't use the locking/alarm system of the Jetta without the key working. To this day no phone calls rtn. You can leave a msg., talk to someone & leave a msg. nothing ever gets returned. I have gone and tried to work with them and they just say its not their problem. The car was never gone through when they took it in on trade. They washed it and put it on the floor. Unfortunately I bought it for a total of $7000. That included state taxes cause at time of purchase I lived in WA. I have put a total of 800 miles on it since the tran. was replaced over 3 months ago. We have requested papers of some sort to show me what the ext. warranty is. Nothing!! So through all of this, and no fault of the dealer, I bent the hinges on the drivers door. In the middle of trying to push it out to have it towed home, I caught the door on a post. No body damage, just bent hinges. I have new ones to replace them and fix the opening and closing of the door, but the locking system still not working. I have to crawl through the passenger door, IF I can get it unlocked, to start the car. But, because the door lock never has worked right, I can't get the passenger door to open to get behind the wheel. Through all of this we have attempted to contact the finance mgr we worked with that sold us the ext warranty, "he's no longer employed there." Wow, I wonder what took place and if it had anything to do with our situation?? Internet sales is of no help. Used car mgr doesn't rtn calls at all! If you try to call in, it goes to their voicemail or the service dept. voice mail. No calls are ever returned! So all in all it's been pure hell dealing with a true LEMON car, AND A DEALERSHIP THAT COULD CARE LESS. I don't want anyone to have to go through what we have gone through, and still going through!! So stay as far away as you possibly can from this dealership. I don't care if the auto is brand new! If you have to work with them in anyway shape or form, you'll end up regretting it!! Never again will we use them for anything!