Northwest Jeep Chrysler Dodge Ram

My wife responded to an ad for a vehicle. Don, a salesman, called in response and after a few exchanges of voicemails, I spoke with him. I explained to Don that we had a car in mind and were likely picking it up the next day. He told me, "“since this is the end of the month, my manager has made it clear that no reasonable offer will be refused -… So we can hit our goals." Clearly, this is a common line, but he promised to call me the next morning by 10 AM with the details of the vehicle since he was out of the office as we spoke. He was clear that he had a better deal than what I had explained to him. The next morning, I didn't hear from him, so I sent a text message as we agreed. He directed me to his colleague, John. John called and left me a message, then we spoke by phone. I explained exactly what I wanted and he said he could meet my request. He urged me to go to their website and file a credit application, though I already have an approval through my credit union, claiming he could get a better rate and get the process started in advance. I had let him know I wasn't willing to buy the car at the advertised price, just as I had with Don. Both assured me they could beat the price and that we'd arrange something for me by the end of work. Now, I have dealt with many car dealers. I have bought several cars. This is my first complaint. The reason I'm complaining is this: Though I filed my credit application at 12 PM, John did not get back to me. I messaged Don to see what is going on after I messaged John. Then John replied to say "Great!"” Hours later, no response. Finally, after 6 PM, I got a voicemail as I ate dinner. I sent John the requested information even though it was mandatory on the credit application I completed online. Then, a bit later, he messaged me, again, asking for the same information! At this point, my wife was getting quite nervous and me, too. As of 9 PM, John had ignored my text messages and phone calls, as did Don. I can assume they sold the car, but to handle someone'’s personal information in this fashion is absolutely unacceptable. Like I said, this is my first complaint regarding any dealership and I have dealt with truly dishonest people-—I consider it part of the deal. But this is the first time someone, let alone two representatives from one company, has handled my personal information so carelessly.