Herzog-Meier Mazda
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Dealership Service Review
service Rating
The worst
Written by 07/17/2019
onMy biggest regret is taking my car here. In my opinion, this dealership is either mechanically incompetent or corrupt--certainly seem greedy. They replaced the master cylinder on my 2007 Mazda 5 last March. When it developed a brake fluid leak 15 months later, I took it back. First, I had to TELL the mechanics where to find the problem (the rear seal on the MC went bad, leaking brake fluid into the brake booster). They kept insisting it was an issue with the ABS module. Second, after finally confirming the leak, they refused to pay to replace either the master cylinder that failed prematurely or the brake booster it took with it. Their argument was that I didn't have enough "loyalty points" (i.e. I didn't spend enough money at their service center). Don't take your car here. You can get better service from a trained emu.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes