Bob Moore Ford

Dropped off my truck for a routine oil change the morning before I was to leave for a summer trip. I drive back 30 min with my wife later that evening to pick it up. Too bad the service rep totally forgot to do it. He says "oh we didn't get to it". They had it for 10 hours with no phone call and all I wanted was an oil change. I had to take my truck on a long trip and put many more miles than I would like between oil changes. The service adviser wasn't the least bit apologetic, he just said that they would get to it tomorrow. I have never returned to this dealership. A friend from work dropped off his F-150 for warranty work--a badge on the side needed to be replaced due to it peeling. He gets it back with a new badge but several scratches all around the badge. They admitted that they did it, but kept the truck for over a week to have the body panel re-painted. The quality of work here is poor, I would simply choose one of the other Ford dealerships within the city.