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Jim Norton Chevrolet

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Jim Norton Chevrolet
3131 N Aspen Ave, Broken Arrow, OK 74012 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
5 out of 5 stars (13)
Recommend:
Yes (2) No (0)
Service Rating
3.33 out of 5 stars (22)
Recommend:
Yes (2) No (1)
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Dealership Service Review

4 out of 5 starsservice Rating
Oil Change / Tire Rotation
Written by MikeChristy on 07/31/2022
Everything with the service was fine, however the automatic car wash evidently has a habit of "eating" hitch covers ( as I was told by the service manager ). This was certainly the case with my Pistol Pete Hitch cover ... the locking mechanism was pulled off of the post and the posts of the hitch cover were bent all to heck. All I needed was a warning and I would have removed the hitch cover myself. However, the key was on the key chain that was left with the dealership. The service manager was very cooperative when I called back and explained the situation.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Jim Norton Chevrolet on 08/02/2022
Dealer Response
Thank you for sharing your concerns, we have shared these comments with our management team for review.In the meanwhile, please feel free to reach out to our Service Manager, Kyle Thompson, at (918) 994 -0353, kthompson@jimnortonchevy.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
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