Montrose Mazda Kent
Back to Sales Reviews
Dealership Sales Review
sales Rating
AVOID!!!
Written by 08/07/2015
onDO NOT TRUST THIS DEALERSHIP!!! I had a few promising phone calls and email exchanges with the sales rep. I had given him the offer of another nearby dealership and he claimed he "could match their offer all day long" and that he "would not want to lose [my] business over a few hundred dollars." He gave me his offer which he clearly stated was after tax on multiple calls. It all sounded great, and I was almost ready to make the trip down to the dealership. However, when I asked him to confirm the number in writing and that it was after tax, he confirmed the number, gave his ability to match the other dealer's number "all day long" again, and intentionally neglected to leave out the post tax part. I asked again for him to confirm it was post tax via email and didn't hear back from him. I called him instead, and when prodded to clarify he claimed that the number was not only BEFORE tax, but that it didn't include the rear camera package I was looking for either! I called him out (but not rudely), and he said he had been with customers all day and doesn't remember the numbers I was claiming. He apologized and said it was a misunderstanding on my part, that I must have mis-heard him, but I told him he said it clearly on several occasions. Then he said he couldn't talk because he was with a customer at that moment. I called back twice, and each time he conveniently claimed to be with a customer. He said he would call back and never did. Obviously I am going with the other dealer and am glad I discovered the true nature of this dealership before making a trip down there! Definitely avoid this place!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No