Germain Toyota of Columbus

Please check before you buy a used car from here and make sure they actually have the title! I traded in an FJ Cruiser for a 2015 Toyota Camry on March 3, 2021. I had my title at the time I did the transaction, I assumed a dealership as large as Germain would too! I wasn’t in a hurry to get rid of the FJ, I was waiting for the right car to come along, I found a 2015 Toyota Camry Hybrid XLE which had the features I was looking for, the mileage was 88k and it was a one owner car given to them on a trade-in. I was happy with the dealership and exchange, on top of my FJ I gave them $1800 and this car was listed for $15,900- I felt it was fair until 30 days came and went and I still didn’t have the title, I was ignored, brushed off and never received any callbacks until I talked to the Manager D’Lacy. He told me they had the wrong vin and are working to get it fixed- they have strung me along with this for 6 months! Finally they tell me they will trade my car for a comparable one, only with the microchip shortage and inflation over the last 6 months what they have on their lot (which is slim pickings) is complete junk for what I bought my car for. They don’t have any of the same features and they already sold my FJ. I found a car that was as close to mine as you could get and it was listed for $20k and the used car manager told me I’d have to pay the difference. Keep in mind I’m still driving on tags that are registered to the FJ and every time I drive this car I’m taking a risk of getting into a wreck and losing all money I put into this vehicle because the manager told me they wouldn’t be able to do anything if it was totaled yet they also have admitted they can’t get the title and my fj is sold. This isn’t the type of place you want to do business with, I was told every time someone would call me but nobody ever does, I had no other choice but to get the AG office involved because they have lied, sold me a car without the title and refused to make it right. I’m sure at this point this will end up in a civil court battle and the AG will go after the legal issues, let’s just hope I don’t get rear-ended or totaled in the meantime. Consumers- please don’t trust them and look out for yourself and do your homework! Make sure they don’t try this on you.