Germain Toyota of Columbus

Don't walk away, RUN away from this "dealership" if you want to buy a car. My nightmare with Germain of Columbus begins with my car being hit and totaled by a semi. I had been looking online. One day I saw a 2007 Grand Prix GT online at Germain of Columbus. It only had 35,000 miles on it and the carfax seemed perfect. The car looked flawless, the only catch was that I live in IL, about 500 miles away. I called the dealership and was greeted by a Mr. David B. He said not to worry about the distance, "he sells cars out of state all the time". After much deliberation, we worked out a deal to have the car delivered for free, wow I thought, a dealership that really cares. Before I agreed to start any paperwork, MR. B. assured me this car was perfect, no problems at all,completely mechanically sound, and if any did arise I would have a 60 day 2000 mile guarantee.Iwould be paying the taxes and registration myself, because Ohio has no taxes on cars. He was allegedly taking care of everything else, including the title. I waited patiently for the car to be delivered at 1:00 pm. The delivery drivers were 4 hours late. Other than the car being filthy,the remote start key fob was broken, in fact it even had a sticker on the back stating it was broken. Delivery guys said "they will just cut you a check to have it fixed at a GM dealer near you". I called Mr. David B., who promised to me before I signed the paperwork, that they would buy me a new remote key fob. I signed the paperwork, they put temp plates on the car that were good for 25 days. I was told the title would be mailed in 21 days, and then I would have all the proper paper work to go register and pay taxes at the DMV before the temp plates expired. Two days before my plates expired I called Mr. B. to see why I hadn't received any of the paperwork. I told him the taxes were due now and my plates were going to expire. He said I would have the paperwork in a day. The next day I received a copy of the title and took a day off work to go to the DMV to register and pay taxes on it. The DMV informed me that the copy I had got in the mail was useless, and that I needed to also pay to title it in IL. What? B. assured me that this was already taken care of. Another lie. I called the dealership to ask what was going on, couldn't get a hold of David of course but I was told that the dealership would not pay to extend my temp. plates. I went back into the DMV, they refused to register it without the real title. It was 2 days before Thanksgiving. I would not be able to drive my new car to my families house for the holiday. Another cost I would have to pay for an extension of temp plates, the DMV said the dealership had to pay for the extension, the dealership refused. At this point I contacted the bank, they felt so bad about the ordeal that they mailed the title directly to me. A half hour before the DMV closed I was able to rush over there and finally got it registered, titled which costed me an addition $120.00, (David B. said I would not have to pay), and paid the taxes. I thought I was done having to do David B. job for him. NOPE!!!! On November 29th I sent an email asking why after a month I hadn't been reimbursed for the remote key fob. One month before he said they would just buy me a new key fob. I got a quote of $250.00. But I still had two remotes from my totaled car that were programmable to my new car. They quoted me a much lower number of $130.00 to reprogram my remotes. David B. agreed to have them both reprogrammed since he would be saving money to use my old remotes instead of paying more for a new one. Our local GM dealer I went to cut us another deal and only charged $65.00 to reprogram the remotes. "Just fax me that bill and I'll get you a check out" David said on November 1, 2012. I waited one month as I mentioned above before emailing him to ask what the problem was, why I had never been repaid. He said to send the bill again, this is a month after he said he already got the bill and my check had been mailed. That night I pulled into my driveway hearing a loud squealing belt whine. This was listed on the inspection sheet. Upon further investigation I noticed my new car, that I had paid over $13000.00 for, with only 35,000 miles on it was leaking coolant. I called David B. first thing the next day. I was already mad about being lied to continuously about the refund check. Getting him to answer the phone after calling several times was irritating as hell. I informed him of the bigger problem letting him know that that weekend(it was thursday) was my families Christmas, I needed the car fixed NOW. He did not call me back, he did not answer one of the three numbers he gave me to call. I called back for the tenth time and was informed by Mr B. that I would have to drive my car that was leaking coolant 500 plus miles to the dealership to have it fixed! Are you kidding me he wanted me to risk blowing the engine in a car that was leaking coolant, to drive 1000 plus round trip???? I finally was transferred to a Robert, (at this point after not being able to get David on the phone after calling for 2 day, I was now being told that he, the salesman was delivering cars, another lie). They were now going to send me a check to have it fixed in my state after I had to take more time off work to take in in and get a quote to have it fixed. Robert seemed angered by this whole ordeal. It was now Friday, I would be missing my family Christmas on the weekend at this point. He promised that first thing Monday the check would be overnighted by Fedex, I would be able to have my car fixed and be driving it by that Tuesday. Today is Wednesday. I called Fedex twice yesterday, my wife waited at home all day for the check. Fedex informed me nothing was being sent to my address. Lived at this point I called again today and was told by Robert that they made a mistake and put the check in the regular mail. What kind of business is this???? They lie like they breathe. Robert, the most helpful person alive at Germain, figured out what was going on. I got the checks Thursday. While they were fixing it they found more problems with my "mechanically sound car". Wheel bearing are really bad. The tires B. said were like new are about dead. I'm sure the $700.00 suspension work that needs to be done is not covered by the warranty. I don't need the headache of dealing with these people again. My other car had 75,000 miles on it compared to the 35,000 on this one,it never had any problems. These issues should of all been fixed prior to them selling it to me. I would certainly look else where if you need to buy a car. Go to the BBBs website and read the vile things they have done to other paying clients. I wish I would of before buying this car.