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Kings Kia


9600 Kings Auto Mall Rd, Cincinnati, OH 45249 (map)
Today 12:00 PM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Found what I was looking for but was junk
Written by jadcincy on 08/06/2013
Well I purchased the f150 4x4 that I always wanted on 6/16/13. Truck came with a warranty that I thought was going to give me piece of mind and security in buying the truck used. After 2 weeks of owning the truck I started hearing noise coming from the engine and took it back to their service department. There I was told they couldn't handle the diagnostic and refereed my to their sister store. Now I'm faced with a truck that I can't use due to them wanting me to authorize work so that their warranty company can decide whether or not they are going to do the repairs. If they decide not to do the repairs I'm responsible for all the costs incurred. What good did it do me to buy this vehicle with a warranty if the dealer isn't going to honor it unless someone else is paying for it? I'm now looking at $2000 in repairs.... 7/6/13....Well now 3 weeks later I finally get some answers and getting some things fixed. After a short dispute and a long time waiting on the warranty company to make a decision they are going to replace the cam phasers on the engine. At this point the dealer is starting to help more now that management has stepped in. They are paying for the tear down of the engine that was required by the warranty company that wasn't covered by them even though they wouldn't make a decision without it being done. There is still one more repair that needs to be done that the warranty company won't cover being the rear main seal. I think that the dealer thought they had fixed the oil leak when they replaced the oil pan gasket and cleaned everything up but the rear main seal was the cause of the oil leak. With the fact that after the repairs the truck sat on the lot, it took a while for it to expose its self again. So after waiting another week (total 4 weeks) the dealer is going to look into it after finishing the warranty repair....8/6/13....Well I waited and again the dealer is not willing to admitted they made a mistake when they overlooked the rear main seal leak upon their used car intake inspection. Now they want me to foot half the bill to make the repairs. Once again another $500 that they want. I guess half is better than nothing but when you look at the trade in value and what I paid for the truck there is still plenty of room for them to eat the cost. As they well know if they would have diagnosed the rear main seal leak in the beginning they wouldn't even be in this position. They would have wholesaled or auctioned the truck and never would have put it on their lot. But now its my problem and my fault that I bought a broken truck which was supposed to be a certified used vehicle from what I thought would be a reputable dealer.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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