Motorcars Acura

My family and I left here feeling upset, betrayed and used. I had clearly negotiated a deal on a Acura MDX with a sales guy, including some "extra" options. Then after I signed the final papers with my "extra items" listed in writing all hell broke loose. Some "guy", that never introduced himself, (which seems common practice at this dealerships, introductions, what??). This "guy" was the person processing my down payment, he refused to agree on these extra items as part of the sale. Then it got very uncomfortable and unprofessional, we were in the open waiting area and they started discussing my deal loud and clear in front of other people, including my children, not sure who else was in that waiting area. Again, no introductions and magically everyone's name tag was removed from their shirt at the end of the day, I had no idea who was who! There might have been other customers present. Zero integrity, dishonest and no respect for customers at this dealership. I ended up buying a brand new Acura MDX from a much more pleasant and professional dealer. Thankfully, in the Cleveland area we have more than one Acura dealer. I believe everything happens for a reason and I am so happy, we did not purchase a car from Motorcars. I could never put my trust in future service appointments with Motorcars. Avoid this place, they talk a good talk but does NOT back it up when you put in writing. My 8 yr. old son was afraid of the sales people and told me on the way home: "Dad, you just got bullied by those people"!. Stay away, go elsewhere, car buying should be fun not a nightmare. I hope you consider my review helpful.