Hendrick Toyota Wilmington
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sales Rating
Wished I went somewhere else
Written by 11/02/2017
onMy new Rav4 was brought in from another dealer to be sold to me new. Car smelled liked burned wiring when my wife drove it home. We returned to the dealer on Sat am and was told that the other dealer had left plastic on the manifold. After the service dept looked at it, it was returned to us and we were told that the smell was normal for the limited seat covering. I wanted to return the car because it smelled so badly but was unable to. I wish I did not buy it and bought the Ford Escape instead. I have changed the cabin filter three times and used a dozen air vent fresheners and the car is begininning to smell better. Had some tire issues with low pressure and upon checking the spare, found the valve stem to be parallel with the rim and told that this was normal and the new way Toyota does this. Note that you could only use two fingers to remove cap could only turn 1/8 of a turn at a time. Was told that sales would contact me, but a month later, they have not; so much for follow up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes