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Toyota of New Bern

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Toyota of New Bern
5010 US Hwy 70 E, New Bern, NC 28560 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
5 out of 5 stars (6)
Recommend:
Yes (4) No (0)
Service Rating
4.33 out of 5 stars (10)
Recommend:
Yes (7) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Don’t go here
Written by Hunter jones on 10/14/2023
Came in with 4 center caps left with 1 .. simple math! My dog would even know that’s not right. Took 4 hours to get my tires put on and aligned on top of that. If you break someone’s stuff during a service at least offer to make it right.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Toyota of New Bern on 10/23/2023
Dealer Response
Hunter, I'm sorry to read about your experience. It's certainly not our standard practice and we apologize for any inconvenience caused. We take customer feedback seriously and would like the opportunity to make things right. Please reach out directly so we can address this issue promptly. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200
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