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Parks Chevrolet


615 NC Hwy 66 S, Kernersville, NC 27284 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Maybe it is because I"m a recent legal immigrant
Written by Carel Badenhorst on 02/12/2023
Parks Chevrolet Kernersville owned by the Parks Auto Group is the worst. I'm a recent legal immigrant from Africa. I bought a Lexus GX used with 60000 miles. It turned out when I had the Lexus inspected after I purchased it, then entire underside of the car was rusted out, and the rust was hidden under a layer of black, sticky, underside paint, to hide the rust. The Lexus dealer in Durham advised me to take the Lexus back to the dealer to get a refund. All this happened in the span of two days. After two days, Parks Chevrolet declined to cancel the transaction, instead gave me a purchase credit $3,350 less than I purchased the car for two days earlier. They said it is my fault, as I should have had the Lexus inspected by the Lexus dealer (a round trip of three hours away, something they wont even allow pre purchase, take the car off their lot for three hours!). They dont believe in the products they sell (even carmax gives a three day return window because they believe in the quality of their products). Parks Chevrolet Kernersville owned by the Parks Auto Group, dont buy unless you have it independently inspected, as they sell bad products, and make customers carry the cost. Buyer be warned
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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TANA WALKER on 02/15/2023
Dealer Response
Carel , I am sorry your experience was less than spectacular. After you got home and were regretful of your initial purchase for personal reasons, we aimed to do the right thing and swap you out into another vehicle that you took the time to pick out on our lot and we executed the swap for you. Also , we inspect every vehicle for quality to satisfy NC state guidelines and the Lexus is no exception. The vehicle you bought is one of high quality and will provide you with many miles of enjoyment.
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