Cloninger Ford of Hickory

Sales and Finance were on the ball during the buying process, then I signed and it was all downhill from that point on. Could not get anyone to return my phone calls, the truck was delivered to my home, however I was told my copies of the paperwork would be mailed back to me and it was an act of Congress to get them (took 2 weeks and many phone calls). The truck had a moonroof malfunction in the first 5 days and the battery died and had to be replaced on day 7. Again, could not get anyone from the dealership to even return my calls once they heard I was having problems. Did not honor their word to "check on what they could do to help with moonroof or replacement battery" and I had to contact everyone listed on their website with an formal email to get my paperwork sent to me so I could find out that they were not going to help with a warranty, (2016 King Ranch 42k miles). Lastly and the latest in dealing with Cloninger is trying to get my permanent tags. I am at the 6 week mark waiting on my tags and had to contact the dealership 3 times before someone, "reluctantly" issued me another 30 day tag while we wait on the permanent ones. The issue was blamed on the state being backed up and slow, but I contacted DMV and they said the issue was with the dealership not processing the paperwork, which I believe is the case. All in all, this was the worst car buying experience, with some of the most unprofessional people. I would not conduct another transaction with Cloninger Ford of Hickory and would suggest anyone that is considering it, just go somewhere else and save yourself the misery of dealing with these unorganized and unprofessional operating staff. My suggestion to Cloninger is to honor commitments when you say you are checking on something or will return a phone call, then just be honest and say you will not do anything with repairs once the car is purchased. Then I could have saved myself a lot of time and frustration dealing with a team of people that seemed too timid or confused to help facilitate any sort of resolution. This includes the General Manager and all staff in the buying process.