Greenville Toyota

We went here 3 1/2 weeks ago and signed paperwork to purchase a new Platinum vehicle. They did not have what we wanted in stock but could tag one that would be in about 2 weeks. We received a call two weeks later and said it would be another 8-10 days. We said ok and were called 6 days later and told it had come in. They wanted us to pick it up that day so we cancelled our dinner plans and drove the 100 mile round trip to pick it up. When we were taken back to see it they showed us our new Limited and not Platinum Highlander. I immediately said that is not what we wanted and they tried to tell me it was. About 30 minutes later after he showed me the original deal I signed and I told him it was $2000 more in the base price than the sticker on the one that came in he was able to find the original paper work from our first visit.Low and behold I was right. He apologized and tried to talk us into buy the Limited that did not have the equipment that I wanted or the one that they did have that was the wrong color. Finally when he saw I would not purchase what he had he promised to find us the right one and would call us by 10 the next morning. The Manager who ordered the wrong car was not there so they used that for an excuse on why the wrong one was ordered. I had not heard from them by 11:30 the next day so I called him back and he said they could not find what we wanted. I told them there were 3 in Wilmington and he said one was being driven by the owner's wife but they would find where the other two were and call me right back. Two hours later no call back so I texted the salesman and told him we found where one would be available on 09/20 but I was concerned about putting more miles on my trade in. The first visit they said they would go ahead and take my car and give me something to drive but decided to just let me keep mine until the new one came in. He finally texted me back and said they could have the new one in 13 days but that the 2017's would be out so mine would be worth $2000 less. It was not our mistake but theirs and I told him it was not fair to penalize us for their mistake. My husband had said when we left after the wrong SUV came in that we would never hear from them again. It looks like they changed their mind about the original deal after we signed the agreement and left a deposit so they tagged the wrong car so they could try to get us to pay for a Limited at the Platinum price. I believe in the car business this is called "bait and switch" so beware if you ever want to do business with the dealership. I also learned that the 2017 would not be hitting the dealer's showroom until mid October. Funny how my car became a year older in 3 weeks but their 2016 would not be a year older when the 2017 came in???? We found our vehicle and are thrilled with the car and the deal which ended up being even better than their original one that they would not honor because THEY made a mistake. My advice-beware of this dealership!!!