Foreign Cars Italia

Mr. Keith Robinson's professionalism, kindness, and customer service as a salesman at Foreign Cars Italia is to be emulated by all in his profession. He went 'above and beyond' that expected to ensure my welfare after a freak accident occurred moments after my vehicle purchase. To make a very long story short (believe me, this could be longer), less than 30 minutes after purchasing my new/used BMW and departing the dealership, i hit an obscured pot-hole in the center of the off-ramp to I-40; resulting in a flat front drivers-side tire and a damaged rear drivers-side tire. BMW road-side assistance encountered 'significant problems' in getting my car towed in a timely manner, which ultimately resulted in my vehicle being towed ~ 9 hrs after my intial phone call to RSA (Initiated call at ~3:45 p.m. Tue --- Vehicle towed '1 MILE' to Crown BMW at ~12:15 a.m. Wed). I contacted Keith immediately after the incident which occurred less than 1/4 mile from the dealership. He provided numerous bits of advice and periodically checked on my status once i was in a secure location - one exit down. Once advised of the extensive delay in tow service, he coordinated a loaner car and personally brought it to me (along with his sales manager) on his/their on time 'after the normal work day' with guidance to keep it as long as needed. Fortunately it was only needed until 1 p.m. the next day (today). The loaner proved to be invaluable as i needed to acquire a hotel due to the delay in tow service, purchase personal items, and then go to the local BMW dealer the next morning to coordinate the new tire install. Once the loaner was returned, Keith personally dropped me off at the Crown BMW dealership and within an hour i was on my way home. Additionally, as an active duty Soldier Keith coordinated a discount on my purchase in honor of Memorial Day, which is greatly appreciated. In that vein, his acts of thoughtfulness, kindness, and concern turned a sequence of unforseen negative events into a 'memorable' experience for me on a more positive note which speaks volumes of his professionalism and character. His conduct towards me not only as a military service member but also a 'VALUED CUSTOMER' is to be commended. Lastly, the car is without question more than I ever expected from a used, 2014 BMW 750 Li xDrive. The car was immaculately cared for by it's previous owner - fully-loaded, low miles, with DANIN system performance upgrade (and more) I still can't believe the deal they gave me on thid car. As a first time BMW owner decidng to start used i'm couldn't be happier with my decision to purchase from this dealer/salesman. Keith, thank you once again sir for your concern and kindness. I do hope that you are appropriately recognized/rewarded by your leadership/management team for a job well done. Your kindness will not be forgotten. All the best in your future endeavors. Best Regards, Robert P. McNeil, Sr. Chief Warrant Officer Four (CW4) United States Army