Flow Mazda of Greensboro
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Salesman Joe Rude and Unprofessional
Written by 11/18/2015
onThis review is for the sales department. My husband and I were in the market for a new Mazda CX-5. We came in to take a look at the car and see if there was an extended test drive available. When we walked in, there was a salesman (Joe Williams), sitting in the waiting area for customers who greeted us but stayed sitting down with his feet up. I explained what we were there for and he, continuing to sit back with his legs outstretched, said they don't do extended test drives over night and asked if we would be able to come back another day. I agreed for Wednesday and he said "are you actually going to show up?" Um, what? If I say I'm going to be there, then I will be, yes. I didn't like this comment, but we moved forward. Kindly, Flow Mazda did allow us to take the vehicle out for an extended test drive that night. I was not overly impressed with Joe, but happy to be able to try out the vehicle.
We tried it out, liked it, brought it back the next morning, talked about prices, and they offered me a price OTD. I said I would be back later, as long as my husband was back in town, and if he was happy with the price then we could move forward. They said they were going to have the car I wanted brought over, as the one I tested did not have the color interior I wanted.
Through all this, I was also talking with other dealers, trying to get the best price. This is how it goes with car-buying. You try to get the lowest price. I found a better price at Parks Mazda and they were able to give me more on my trade-in. I called Flow back and let them know that I wouldn't be coming by after all, as I had found a better deal. I did not actually talk to Joe.
The next morning, Joe called me. This is the conversation:
Joe: "Hi, we have your vehicle here."
Me: "Actually, we ended up finding a better deal elsewhere."
Joe: "So you're telling me, I brought this car here for no reason?"
Me: "Well, I'm sorry.. we just ended up finding a better price at another dealership."
Then he hangs up on me. Not another word, just hangs up. Unprofessional and rude. The professional way to handle that situation would have been: "I'm sorry to hear that, please let me know if I can help you in the future. Thanks."
We will probably be buying another car in the next couple of years, as my husband also drives an older vehicle.. however, we will NOT be coming back to any Flow dealerships when we are in the market again.
TLDR; Pricing and testing out cars, salesman is angry that he doesn't make a sale because he didn't offer the best price, hangs up without another word.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No