Gastonia Chrysler Dodge Jeep Ram

First of all I would like to recognize Gerald for fantastic customer service. I have contacted this dealership three time since last Saturday about purchasing a used vehicle on the lot, each time I was helped either on the phone or in person by sales men with great customer service skills until Jason made his presence known. He introduced himself as the manager, had no interest in working with me on the price of a vehicle and basically ruined sales for all three of the salesmen that helped me. Finally today after calling and negotiating the price with Gerald and agreeing on the price he quoted me, Jason called me back to question me asking, "where did you come up with that number?" I understand completely that the dealership will make money off of every car on the lot but that doesn't mean you don't negotiate prices with potential customers. I asked Jason how he expects to create customer relations with the attitude he has, his response was "I'm getting off of the phone to help another customer." Also on the phone today he told me the best he could do was 15,000 but it would be 16,400 out the door which is no negotiating on the lot price.In my opinion, a dealerships main goal should be to create customer relations, not turn them away. Me, as a potential customer should be able to purchase a vehicle from the dealership and want to refer everyone I know and come back to that dealership to purchase any vehicle in the future. I am very disappointed in Jason's attitude. Every time I have interacted with him, I have left the interaction feeling like he was only in the deal to make as much as possible. As I stated before, I should walk away from the dealership telling all of my family and friends how great this place is, not how terrible my experience was with the "manager".