Scott Clark Honda
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Worst Experience ever
Written byon 01/01/2016
We traded in our vehicle for an Odyssey and after paperwork signed we were told it was going to take longer to get vehicle ready(already been there 3 hrs). We were given a rental and told our vehicle would be delivered later around 5pm. Around 5pm no call no vehicle, spoke with salesman (AJ) who stated vehicle had"minor"scratches on bumper that may or may not get fixed that day. Keep in mind we didnt even get to see vehicle before we left. So basically we purchased vehicle, paid $1500 down and didnt even have our vehicle. The next day we expected a call for some tyoe of update. By 1100 no call. My husband spoke to Om and he had another manager name Tim call us. Tim promised us another vehicle (same options but scratch free) within 2 hrs. We also informed AJ, Charles, Om and Tim we left our umbrella in our old vehicle to please bring it since we were not given the option to get stuff out of it. They already had it moved when we left. Well after waiting ALL DAY we finally hadit delivered at 530pm!!!! But without the umbrella! !!!! Today I thought possibly someone would call to at least follow up but no call thus far and its 230pm. I WOULD NEVERBUY FROM SCOTT CLARK AGAIN NOR RECOMMEND IT TO ANYONE!!! Such a terrible experience. I was tempted to cancel the purchase.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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angrymom104 on 01/12/2016
Update to the above review: We were contacted by Kayla(Customer service manager) the following Monday after our purchase on Thursday (vehicle delievered Friday), she was very apologetic for our experience and asked what could be done to help make the situation better. She even stated if it was possible, to have a meeting with the GM. We discussed in detail what happened and she was very understanding.
My husband's second experience today went better. He had his service completed quickly and was in and out.
Even though our sales experience was not the best, the follow up from management was very good along with our service visit today. If I could re-rate the dealer I would give them a 5, just the salesperson wasnt the best but he doesnt speak for the rest of the company. I am very pleased with our vehicle and lo8k forward to our next visit to Scott Clark.
Reportangrymom104 on 01/12/2016
Update to the above review: We were contacted by Kayla(Customer service manager) the following Monday after our purchase on Thursday (vehicle delievered Friday), she was very apologetic for our experience and asked what could be done to help make the situation better. She even stated if it was possible, to have a meeting with the GM. We discussed in detail what happened and she was very understanding.
My husband's second experience today went better. He had his service completed quickly and was in and out.
Even though our sales experience was not the best, the follow up from management was very good along with our service visit today. If I could re-rate the dealer I would give them a 5, just the salesperson wasnt the best but he doesnt speak for the rest of the company. I am very pleased with our vehicle and lo8k forward to our next visit to Scott Clark.
Reportscottclarkgr on 01/05/2016
Dealer Response
Hello, I would like to apologize for the lack of communication during your vehicle purchase. If you would be willing to contact me, I would appreciate the opportunity to speak with you, so that I can address any unresolved issues. Thank you, J.B. Beckley General Manager 321-446-8930.
Reportscottclarkgr on 01/05/2016
Dealer Response
Hello, I would like to apologize for the lack of communication during your vehicle purchase. If you would be willing to contact me, I would appreciate the opportunity to speak with you, so that I can address any unresolved issues. Thank you, J.B. Beckley General Manager 321-446-8930.
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