Capital Mazda of Cary

In my life I have purchased 5 new cars and all purchases have gone relatively smoothly...until this one. I called into Capital Mazda looking for a new CX-5. I told Mike (salesman) my budget and the features that I preferred in the car. We spoke on the phone several times and Mike was very helpful during the process. We found the car that I wanted and Mike gave me a quote over the phone that he said was approved by his sales manager. I was happy as it was the price I wanted to be at and the exact car that my wife and I wanted. I made an appointment with Mike to come look at the car in person and sign the paperwork. I stressed to Mike that I have two small kids and live an hour (one way) from the dealership. I made a point that I wanted to do the negotiations over the phone so we didnt waste anyone's time. Mike assured me we were good to go on the price and not to worry. What a mistake I made in trusting his word. I drove an hour to the dealership Saturday morning to purchase the car. Mike met me and we drove the car around the block and he showed me all of the features. I was impressed and was ready to buy. We got to his desk and I began filling out paperwork. Mike left to get the final numbers from the sales manager. Boy was I surprised when he showed up with numbers $1750 higher than we had agreed on over the phone. I should have walked out right then, but I gave Mike the benefit of the doubt and tried to let him fix the mistake. Maybe he just forgot our phone conversation. He left and came back with a better number, but still $1000 over the price we had agreed on. He then goes on to tell me that the sales manager doesn't remember agreeing to that price and this price was the best they could do. The old bait and switch. Not only did this dealership try to screw me over, but the sales manager did not even come out of her office to meet with me. I suppose she was too busy/lazy or I was not important enough of a client for her to greet. I have never been to a car dealership, new or used, where the sales manager did not take the time to at the very least say hi. This lady attempted to screw me out of at least $1000 without even a "Hello". I left the dealer extremely pissed off, but ended up purchasing a car at another dealer for $1000 below invoice. Maybe Capital Mazda actually did me a favor in allowing me to buy a better car for a better price elsewhere. I would not recommend purchasing from this dealer. If you do deal with them, make sure you get EVERYTHING IN WRITING.