Westcott Buick GMC
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Dealership Service Review
service Rating
Scheduled oil change and 60k service
Written byon 09/18/2022
Had an appointment to drop the truck for an oil change and 60k service. Plans were the dealership would take me home and bring me back to get the truck. appointment time was 11am with an estimate of 3 hours. Called dealership at the 3 hr mark and they hadn’t even started the 60k service. Thought there was no hurry since they needed to come and get me. What part of arranging an appointment didn’t they understand? I had things to do and they figured they didn’t need to get it in and finish it since the owner wasn’t there but not did they check in to see if that was okay!!! Disrespectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No