Westcott Buick GMC
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Dealership Service Review
service Rating
Lug nut issue
Written by 05/19/2022
onI went in for an oil change and tire rotation. Everything seemed fine until 2 days later, I notice on of my lug nuts sitting in the driveway. I parked the truck and waiting until Monday morning to risk driving it back to the dealership. They tightened the lug nut, never said anything else except, "you're good to go now". I was thinking, "thank God it didn't fly off while I was driving and caused an accident with me or someone else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes