Capital Chrysler Jeep Dodge Ram

My wife and I bought new Jeep and a preowned Challenger from this dealership and sales was as expected( slow but friendly salespeople). So upon the purchase of the 2014 challenger we agreed upon a second key fob, repair and repaint some scratches etc., and a missing passenger floor mat. The sales person contacted me about coming in for the service to be done and I had to have the fog lights programmed that I installed so I was trying to set up an appointment to have all the work done at one time. The salesperson wanted me to set up a different service for the fog lights but that didn’t make sense nor did the service dept agree. So service dept set me up with a 1:00 appointment on Monday and then the salesperson texted me and said Monday 10:30. I lol ok but I have a 1:00 with service dept so I just came in at 10:15 and dropped the car off and planned on waiting assuming that it would be completed in a couple hrs being nobody communicated any time frame with me at all and never asked if I was waiting or dropping off. Well my car sat in the bay for 2 hrs as I walked around assuming that they were doing the key fob and fog light programming but nothing had been done. I then watched as they drove it to the back of the lot and parked it ! WHAT ?!! I went to let the salesperson know as he was suppose to be looking out for the service to be taken care of and then send it to the paint guy. Well from 10:15 to 2:45 nothing had been done to my car. I started to get really upset and so I asked for a loaner car. It’s amazing how the dealership would expect you to sit and wait on them when they are so unorganized and lack complete communication with the customers while they even take their lunch (and salesperson said that the service dept takes every minute they can for lunch ) and yet what about customers that are stuck there and have no way of getting g lunch ? Luckily I was able to get a loaner car ( which I think is reasonable considering I had to bring the car back in for service to be done as part of th sale / purchase of the car) and run take care of some personal things. I returned couple hrs later to be informed that my car wouldn’t be ready until 5:30 the following day ! Now I would have just dropped the car off and came back when all was said and done but as I said ( NO COMMUNICATION WITH THE CUSTOMERS) So now I am waiting for a call to pick up my car today ? So as far as this review,...it’s mostly with the service dept and part with my sales person for not finding out how long they would need my car for the service to be completed so I could have made plans to wait or drop offf the car ! So the first question should be ( would you recommend the service dept to family and friends ? )