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Town and Country Ford

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Town and Country Ford
5401 E Independence Blvd, Charlotte, NC 28212 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
4.17 out of 5 stars (49)
Recommend:
Yes (5) No (1)
Service Rating
3.67 out of 5 stars (37)
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Service Advisor said: "If the car burns down then Ford will replace it".
Written by MFares on 01/18/2024
Purchased a new car from Town and Country Ford in Charlotte. Sales manager overly pushy. Vehicle tires were overinflated. Vehicle had a fuel tank issue that took the dealership 3 weeks to fix after involving Ford Corporate. The service advisor, Steve Kinslow, did not want to deal with warranty work and ignored the issue for a week until Ford Corporate followed up. He said: "If the car burns down then Ford will replace it". They don't want to do any warranty work on any new vehicles they sale. Service advisor is just a sales guy. Service manager has a high school attitude playing games about service requests instead of helping solve issues. Such a bizzare, dysfunctional, greedy dealership.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Haley Tracy on 01/22/2024
Dealer Response
It's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (704) 557-0596 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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