Mercedes-Benz of Buffalo
Back to Sales Reviews
Dealership Sales Review
sales Rating
Unethical
Written by 09/01/2012
onI would steer clear of this dealership. I made a deal on a vehicle, took a picture of the signed contract with VIN number and received a different vehicle upon delivery. After realizing that it was a different vehicle (a little more mileage than what I remembered and also looked like someone ate fast food and left some stuff behind) I called the dealership only to be told this was indeed the car I purchased. I then told them it was not as it's a different vin number and I had taken a pic of the vin and contract. They agreed to give me the car I made the deal on and asked that I keep it quiet as they could not sell a vehicle as new once it had been registered. They had the registration removed and registered the car I initially purchased (the correct one). I told them I wouldn't say anything but that changed now when I can't get any service response and my original sales rep could not put together a new deal for me as my lease is up next month. I have not been contacted about how to return my lease and my voicemail has not been returned.
I was under the impression that Mercedes Benz was a luxury car Company, however, I feel that Mercedes Benz of Buffalo is not able to relay that with the service they provide.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
maui2soon on 09/07/2012
Wow.
I don't even want to think about going there, I'll try another city.
This is the way I always feel I could be treated at these places, now that I see it in writing I am so grossed out.
Report