Atlantic Toyota
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Bait and Switch Perfected
Written by 05/31/2018
onThis dealer wrote the book on bait and switch. I emailed 3 local dealers for a 2018 C-HR. I had a legitimate offer of $280/mo. (including taking back my Scion lease and accepting the vehicle as is), but the person who emailed from Atlantic Toyota (Victoria Rivera) said they could do the same deal for $183 per mo, and they would put the deal together and I wouldn't need to wait, "the car would be ready", so I made an appointment.
When I arrived the person I "had the appointment with" pushed me off to a salesperson (Shamika Luciano) who had no idea of "the deal" they offered. Her first "offer" was for $299/mo. After sitting for over 2 hours and having them inspect my Scion, I got my deal: $260/mo, 36 month lease, 12k miles per year, take back my Scion as is, and include floor mats. I was scheduled to pick the car up tomorrow and today, after I requested it, they send me the "purchase agreement" that wasn't given to me on Monday. IT WAS CHANGED. They DELETED the language I had added about taking my Scion back "as is" and the floor mats. When I called the sales manager (Mr. Lee) I was told he REFUSED to honor the deal I had signed for, and that since the dealer had never actually signed the purchase agreement they were not bound to it. The fact is that the sale manager DID agree (verbally followed by a handshake) to the terms agreed to in the dealership, in return for me increasing the lease payment from my $250 offer to $260 per month.
*** STAY AWAY FROM THIS DEALERSHIP. THEY WILL SAY ANYTHING TO SELL A CAR AND ONCE A DEAL IS MADE, WILL CHANGE IT. THERE IS A VERY GOOD REASON THE REVIEWS ARE SO NEGATIVE. ***
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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CustomerSupport on 06/01/2018
Dealer Response
We are sad to hear we did not provide you with the best possible experience. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. I hope you will reconsider reaching out to me, as I would like to work with you to resolve the situation. Sincerely, Jason Montalvo, General Manager, jmontalvo@aagny.net.
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