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Merrick Dodge Chrysler Jeep Ram of Wantagh


3614 Sunrise Hwy, Wantagh, NY 11793 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Wanted to buy a 2013 Cherokee
Written by Far71982 on 09/30/2012
Went to check out a 2013 Cherokee limited was told they have in in there storage lot I told the dealer I will come back later on in the week to come and see when I had more time he told me to call atleast a day before so he can have the car bought down called up 2 days prior spoke to Marc told him I was definetly coming down on Sunday I am very interested in the truck he promised me it would be there he was sending for it right then. When I showed up to the dealership he looked completely lost then told me he looking for the keys after about a 30 min wait of him [non-permissible content removed] with co workers he tells me the truck is not here it's in the storage lot and he is gonna take me to go see it so he pulls out a Laredo stock to take me to see the limited I wanted after waiting 20 mins more for him again to find the keys to the Laredo we begin our journey to the storage lot his excessive speeding and extremely hard braking made me sick then we finally get to the lot which is closed he jumps out and says he has to make a call after 10 mins he comes back and tells me he doesn't have the keys to the gate cause the kid who delivers the cars around took them home but he said the car is here but is buried and you can't see it so he thought I'd be impressed by him hitting the keyless entry remote on some car I can't even see an said you here that's the truck . I replied by saying I rather see the truck then hear some horn beeping to some random vehicle so we headed back to the dealer ship with the same sickening driving skills of Marc. Once we got back to the dealership he then has the nerve to ask if we can start to deal things out I looked at him as if he was drunk told him no he then said well call me tomorrow and I'll definetly have it here I just walked off. That was the worse customer service or sales experience I have ever seen
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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