Nardy Honda Smithtown

Wish I could give them 0 star. I showed up Nardy Honda Smithtown with my Honda Pilot in middle of Oct 2017 and wanted to replace my left side arm rest, and the service representative told me he will order the parts and call me once it arrives. I hadn't heard anything for 3 weeks and called the service department, I was told no parts was ever ordered, I have to give the VIN number over the phone on Thursday Nov 9th and got a call stating the part arrived on Friday Nov 10th and I can show up for service, once I showed up on Monday Nov 13th, I was told I didn't have an appointment, therefore the service can't be done, same representative took me to the receptionist to make an appointment for the coming Saturday without an apology. I showed up at 9am on Saturday Nov 18th, checked in with another representative next to the original one, this person told me the parts got sent back and they don't have it anymore, I questioned him what kind crap service you are offering me, I was told I should not show the attitude to him. That's my experience with Nardy Honda Smithtown! If you want to find out how bad their service is, go see their representatives' faces!