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Nardy Honda Smithtown

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Nardy Honda Smithtown
559 Middle Country Rd, Saint James, NY 11780 (map)
Today 11:00 AM - 5:00 PM
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Service Rating
5 out of 5 stars (15)
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Excessive excessive wait time for appointments
Written by Mike3612 on 07/05/2017
7/5/2017 I get up early and Head to Nardy Honda to have my 2013 Pilot looked at. I had a similar issue with excessive road noise and vibration through steering which they took care of about 10 months ago. Speak to service advisor who asks if I have a appointment, I respond no but I never needed a appointment in the past. He then explains that as as January you now need a appointment to have a car looked at. Ok I am fine with that just was not aware of new policy. So he says we can take it in now but it will be a while. So my response is well can I make appointment for tomorrow and come back. He then gets on phone with dispatcher who says while on speaker phone. He can leave the car today we will get to it July 18. On my way! On is this a joke I can leave my car for 13 days? This is crazy. I will be hard pressed to return to Nardy. This is actually sad for me to report as I have been having service done their for nearly 15 years on three different Hondas I have owned. The experiences in the past were generally positive.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
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nardy_honda on 10/12/2017
Dealer Response
Thanks for your honesty. Appointments ensure that our customers can expect a reasonable wait time for their service to be completed while they are here. Recently our volume of walk-in customers became overwhelming that dozens of customers would walk-in within 15 minutes of each other. That resulted in excessive wait times to complete the work and affected all appointment. We are now building up our manpower to create shorter wait times and quicker appointments. We truly appreciate your understanding and we look forward to seeing you soon.
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