Skip to main content

Brown's Jeep Chrysler Dodge Ram


483 Rte 112, Patchogue, NY 11772 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Finance is slimy
Written by Disappointed customer on 03/26/2022
I had the worst experience here as well! I’ve bought a 2021 Chrysler Jeep on February 24, 2022 and one month later march 24, 2022 Steve F from financing calls me to tell me he made a mistake on the paperwork and didn’t review it before We signed it and I owed them an additional $5000. Steve F the finance manager said I needed to come down right away and re-sign a brand new contract and pay them $5000. In the beginning of the conversation, Steve admitted his fault by not reviewing the paperwork and blamed it on the software stating that the computer said one set of numbers and the print out had another, but since he didn't read it, nor did anyone else, he didn't catch it. When I disagreed with that he then called me to tell me Brown’s would meet me halfway with $2500. I still said no. Then I realized when I started really looking through the paperwork that they added an additional thousand dollars to my original selling price. When I brought this up to Steve F he told his GM and magically they were willing to go down to $1500. This is complete craziness!Again I told them absolutely NOT going to do it! All of the paperwork was signed and done. Steve gave me the key and I drove away. Why would the finance manager give me the keys if I owed the dealership $5000? I have the title and my payments have even started with the bank. Since then they have been harassing me and now they are threatening to take me to court.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.