Brown's Jeep Chrysler Dodge Ram
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Dealership Sales Review
sales Rating
Finance is slimy
Written by 03/26/2022
onI had the worst experience here as well! I’ve bought a 2021 Chrysler Jeep on February 24, 2022 and one month later march 24, 2022 Steve F from financing calls me to tell me he made a mistake on the paperwork and didn’t review it before We signed it and I owed them an additional $5000. Steve F the finance manager said I needed to come down right away and re-sign a brand new contract and pay them $5000. In the beginning of the conversation, Steve admitted his fault by not reviewing the paperwork and blamed it on the software stating that the computer said one set of numbers and the print out had another, but since he didn't read it, nor did anyone else, he didn't catch it. When I disagreed with that he then called me to tell me Brown’s would meet me halfway with $2500. I still said no. Then I realized when I started really looking through the paperwork that they added an additional thousand dollars to my original selling price. When I brought this up to Steve F he told his GM and magically they were willing to go down to $1500. This is complete craziness!Again I told them absolutely NOT going to do it! All of the paperwork was signed and done. Steve gave me the key and I drove away. Why would the finance manager give me the keys if I owed the dealership $5000? I have the title and my payments have even started with the bank. Since then they have been harassing me and now they are threatening to take me to court.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes